Shaping Asian
Shaping Asian
Shaping Asian
Medical
Assistance.
About
Us
Our Story
First Class Inter Assistance is a Thailand-based medical assistance company. We support international insurers by connecting their clients to reliable care across the country. With years of experience, a multilingual team, and smart automation tools, we work 24/7 to deliver fast, and professional support—every step of the way.
Our Vision
To set the standard for medical assistance in Asia by delivering fast, reliable, and compassionate support through innovation, local expertise, and strong global partnerships. We aim to be the trusted link between international insurers and quality healthcare—making sure every traveler gets the care they need, when and where they need it.
What
We
Offer
24/7 Call Center
Our call center provides 24/7 support by handling incoming and outgoing calls, messages, and emails. Operators assist with case registration, verify insurance details, communicate with hospitals, coordinate appointments, and relay updates. Their role ensures smooth, timely communication between all parties involved in a medical assistance case.
Outpatient visits
We organize outpatient visits by identifying the most suitable medical facility based on the patient’s symptoms, insurance coverage, and location. Our team schedules appointments, informs the clinic, and provides clear instructions to the insurer and patient, ensuring a smooth, fast, and well-coordinated medical experience from start to finish.
Inpatient care
We support inpatient (IPD) care by coordinating hospital admissions, monitoring treatment progress, and maintaining regular communication with the insurer. We ensure all medical updates, cost estimates, and discharge plans are shared promptly, providing seamless support throughout the hospital stay for both the patient and the insurance provider.
Dental Care
We arrange dental care by selecting trusted clinics based on location, need, and insurance coverage. We partner with smaller dental practices, allowing for shorter wait times and faster appointments. Our team coordinates bookings, confirms coverage, and ensures a smooth process for both patients and insurance partners.
Ambulance
We organize ground and water medical evacuations by coordinating with trusted ambulance providers and medical teams. We assess each case to ensure safe, timely transport to appropriate facilities. Whether urgent or planned, we manage logistics, documentation, and communication to ensure smooth transitions for patients and insurers alike.
Why
Us
In-depth Knowledge
Our team brings hands-on experience from hospitals across Thailand and leading assistance companies in Asia and Europe. With 80% of our staff having over five years of industry experience, we understand local systems, medical standards, and workflows—ensuring accurate decisions and efficient support for every case.
Wide Network of Providers
We work closely with a broad range of facilities—private hospitals, government institutions, and trusted small clinics—to offer flexible options that suit each case. This allows us to accommodate different insurance plans and patient preferences, from economy-level care to VIP services, ensuring quality and accessibility for all.
Technology-Driven Operations
We integrate smart automation and IT tools into every stage of our workflow. Our systems help us reduce delays, minimize human error, and ensure a smoother experience for both clients and partners.
Contact
Us
Our Address
98/31, Talat Yai, Meaung, Phuket 83000
Our Email
Our Phone No.
+6620260345